This week the Auditor General wrote to a range of public agency Chief Executives reinforcing the need for strong governance in this time of crisis. In his letter he talks about ‘The pace, scale, and complexity of responding to the pandemic mean that getting the fundamentals right becomes even more important’. He went on to highlight a number of governance matters that should be top of mind for Chief Executives.

The messages from the Auditor General resonates with us. As a company we work with a range of public sector agencies to support strong governance at the organisational, portfolio, programme and project level.

We understand that it can be easy to confuse your role during a crisis. Particularly, in smaller organisations where resources are usually tight. Your instinct is often to provide advice or to “do” and “manage”, but your role is much more subtle than that.


  • Listen, listen, listen to the CEO and the executive team.
  • Support the CEO by asking questions rather than providing advice. Ask the questions that cover the areas that he/she may have overlooked. If they ask for advice give it, but don’t take control. Your role is to support.
  • If needed, change the delegation to the CEO so that he/ she can make decisions that the Board is comfortable with. Let the CEO know what decisions the Board wants to take and what decisions the Board simply wants to be informed of.
  • Allow yourself the time to get into the headspace that allows you to digest and process the implications of the decisions you are having to make. You will have gone through the initial panic by now, which will be eventually followed by calm and acceptance, and then you are in the headspace to make good creative decisions.
  • This might sound a luxury, but in your own mind determine whether your strategic intent remains sound, despite the changing market conditions. If so, then use the strategy to be the beacon for your decision making.
  • Who will step up if the CEO is unable to work, or worse, if 2 or 3 of the executive team are unable to work? Have a plan in mind. We don’t know who this virus will impact.
  • The CEO should lead the communication to the organisation and to external stakeholders. The chair could be visible in their support (i.e. on some of the organisation wide conference calls or by co-signing key email messages), but let the CEO do their job.
  • By now we should be starting to plan for the future. Have in mind what the new normal will look like immediately after lockdown, but also 6 months later. Start thinking now what needs to be done to survive in that environment. Air NZ has done a great job of pivoting their thinking from a growing international airline, to a very small domestic one. That can’t have been easy.
  • Ensure all of your board is engaged, through weekly conference calls. Keep communication high on your list of priorities.
  • Don’t try to take learnings yet. Take notes of the key things every day that delighted or surprised you, your own thoughts and ideas. Use these at a later date for your own and your board/s retrospective learning when we are through the worst of this.
  • These are challenging times, but support is there - reach out if you need it.

Finally, and most importantly stay well and stay strong.


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Janie Elrick